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Oops, looks like something's gone wrong on our side.

Major_Ellwood
Joining in

Hi all,

I have never found registering for something so exasperating! I won't go into the two weeks of even trying to register for the account before I got to here...

I joined VM 3 weeks ago now and still cannot fully access my Virgin Media account by the website, either by PC.

I can access via the app.

In Chrome I consistently get the error message "Oops, looks like something's gone wrong on our side." and cannot never any further.

In Edge, I have accessed the account twice, but as soon as I tried to update any details, or access my profile, I either got the same error as above, or a script error. Since then I cannot get in by either browser.

I have cleared my cache and cookies in both browsers.

Any help would be greatly appreciated.

Thanks

2 REPLIES 2

richard-john56
Tuning in
Give customer services a phone call they should help.

Ilyas_Y
Forum Team
Forum Team

Hey there @Major_Ellwood, thanks for the post and welcome to the Virgin Media forums.

I'm sorry to see you're having trouble accessing MyVM from the web portal.
I will send you a private message and we will investigate this - watch out for the purple envelope 🙂

Kind regards.

Ilyas_Y
Forum Team

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