Oops, looks like something's gone wrong on our side. Please try again

[mzfp81]

I cannot sign in to myvirginmedia via a web browser, I keep getting the message:

Oops, looks like something's gone wrong on our side.

Please try again

I have tried clearing cache,  logging in via different devices and also logging in via Incognito mode.

Please advise.

[Paulina_Z]

Hi @mzfp81,

Welcome to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues accessing your online account and that you keep getting this error!

I understand that you've done a lot of your own checks to see if they can help you access your online account. Can you please confirm if you're able to log in via the MyVirginMedia App on your mobile device?

Please let us know if accessing the online account via the App has helped with your access.

Thank you.