Only have secondary login details so can’t access my bill.

[Drivingmecrazy]

Hi

I am the primary account holder on my account.

My account was originally an ntlworld.com account which was transitioned over to VM.

When I login with the only credentials I have it tells me I only have secondary account holder privileges so cannot view my bill or make any changes.

Could somebody please advise me of the process I need to follow to get my primary account reinstated or the credentials changed to something that I know?

could somebody please advise me of the process I need to follow to get my primary account reinstated or the credentials changed to something that I know?

I have the account number, the area code ref and can Provide details of the latest bill amount and date but only from my credit card statement.

Many thanks Tony.

[Gareth_L · Accepted solution]

Hello Drivingmecrazy

Sorry to hear this has happened 

It normally is an easy fix from here and can usually take 5 days or so

So I can get the ball rolling and access your account 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L