I am trying to speak to someone in customer services regarding charges on my account. I was on hold for 1 hour and 10 minutes and got cut off. I then phoned back and was again on hold for 1 hour and got cut off!!! 2 hours on hold and still I can not get through. Can you please tell me how I can speak to someone? I do understand that you are busy at weekends but 2 hours seriously.