Old account still linked to email

[bexand3]

I set up a new virgin account last month. However the emailaddress is still the same as the old account so myvirginmedia account is showing all the old details. Can someone help me get rid of the old info and replace with the new. I really want to manage my new account online

[Ashleigh_C]

Hi there @bexand3 

Thank you so much for your post and welcome to the community forum, its great to have you on the team.

I am so sorry that you have faced this issue regarding your account and I'd be more than happy to look into this for you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.