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Mike0308
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Old Debt

I have an old debt on my credit file for a Virgin account. I have tried on many occasions to contacts to No Avail!! Does anybody know how you are supposed to clear these off? I have no statements or anything sent in the post and I want it paid off to clear it from my file.

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Very Insightful Person
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Re: Old Debt

paying it off will not remove it from your credit file. it will just get listed as settled.

you should be able to contact customer services and they will be able to look up the debt from your details. Address if services, Name etc.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Mike0308
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Re: Old Debt

That’s what I want. I’ve tried customer services and they keep saying they can’t find an account. It must be there as it’s on my report 😕

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