on 01-01-2023 12:35
So over the last 3 days I have received 5 Emails from Virgin. One telling me I have a missed payment for January 12 "2023", and yes you read that correctly I've missed a payment in the FUTURE. So far in the last week I've had Emails from Virgin saying my Monthly bill will now be £51:00, £23:00 and now £41:00. Yet I have a contract saying its £23:00 up until May 2024.
I'm beginning to wonder if this is a ploy to keep me hanging on until the option to leave is over?
or "Does no-one at Virgin speak to each other". PS I've just been on the phone for 30 minutes,then they hung up on me.
on 31-12-2022 21:10
Here we go again, Virgin have just sent me a bill for £50 odd pound, when it's meant to be be £23. What appears to be even worse is that I've already had 4 or 5 conversations over the Phone with them..... Can anyone help me get this sorted !
on 01-01-2023 12:37
Best wait for a VM staff member to get to your post. It will be 3 or 4 days at the moment.
on 01-01-2023 19:24
on 01-01-2023 19:36
Anankha, No they do use my name.The problem appears to be that they gave me a deal so as to stop me leaving, but now appear NOT to want to honour it. I must admit though to having a bit of a laugh about my missing a payment which is not yet even due to be paid. Today I have spent well over an hour talking to them, to no avail so will probably just have to leave ( via the Ombudsman) as they are just messing me about now.Thank you for your advice though, Roger
on 02-01-2023 08:27
Hi Roger10,
Thanks for your post and apologies to hear you're having continued issues after agreeing a new deal with the team.
We can certainly check this out for you but in order to do that I will need to confirm some information with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,