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riccardo1056
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Nuisance Calls from 0800 1836409

Hi,

I keep receiving calls from 0800 1836409, stating they are from Virgin Media, at any possible moment of the day.

When I've tried replying to them a couple of times, after asking them to be succinct and to the point - as I was at work, they simply dropped the call dead - sometime without even a word.

Has anyone had the same experience ?

Virgin Media surely have my contacts - BOTH mobile number and email: couldn't just drop me an SMS/email saying anything about this ?

Riccardo

 

 

 

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Re: Nuisance Calls from 0800 1836409

Hi Riccardo,

 

Thanks for your post and apologies to hear these calls are becoming a nuisance for you Smiley Sad 

 

Depending on your contact preferences, we will from time to time call our customers if we think there is deal that they will benefit from. 

 

I've gone into your account and changed your marketing preferences to No Contact so this will stop any calls you are getting from us. It will also stop any emails, addressed marketing and texts from us too.

 

It can take up to 6 weeks for things to completely stop but you should see it reduce as time goes on. 

 

If you have any further issues, come back and let me know.

 

Thanks,

Kath_F
Forum Team

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x6461
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Re: Nuisance Calls from 0800 1836409

I too am getting calls from this number, I only input my mobile number to change my direct debit date and within 24 hours I started getting calls. I would like this stopping as I never authorized any contact on my number.  

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Re: Nuisance Calls from 0800 1836409

Hi x6461

Many thanks for taking the time to get in touch with us.

I am sorry to hear that you have had these unwanted sales calls to your mobile.

If you have not yet got this sorted if you can get in touch with our teams in the following ways they will be able to update this for you.

This take up to 6 weeks to update with us. You can arrange this via our contact centers on the phone via 150 or 0345 454 1111. Alternatively our Webchat teams can also opt you out of these calls too.

Many thanks

 

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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