on 29-06-2021 19:28
So I have tried for hours and I truly mean hours.
I am looking to move house and have a confirmation date for our move and I want to keep with virgin media and stick with my package.
I have called and spoken with the retentions time and sorted things out there , The passed me through to the "Movers" and I sat for over 2 hours on hold.
I have then tried to do it online twice and after speaking with the "BOT" it sits for what feels like a lifetime saying that "Agent Is Typing" then a message appears to say "Oh there is an error and an agent is typing message might show which is wrong"
How difficult can it actually be after wasting hours and like I say truly hours on trying to sort my new address along with a date for getting it installed.
Does anyone have any suggestions on how to get round this and actually speak to someone in the UK who can deal with this ??
Answered! Go to Answer
on 30-06-2021 00:15
Hi Lindsay_B81,
You should call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (moving home) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
If you don't want to be tied up on the phone you could try the text messaging service. Just send a text with a description of Home Movee to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.
on 30-06-2021 00:15
Hi Lindsay_B81,
You should call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (moving home) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
If you don't want to be tied up on the phone you could try the text messaging service. Just send a text with a description of Home Movee to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.
on 12-07-2021 10:23
on 12-07-2021 10:53
Hi @Lindsay_B81 thanks for posting and welcome back to our community.
I am sorry to hear of you not being able to successfully contact our movers teams. I am going to send you a private message.
Regards
Lee_R
on 12-07-2021 11:06
@Lee_R i have messaged you back with details.
That's now been over 50 mins i have been on hold, Think i'm just going to call the retention's team and close the account as this is crazy
on 12-07-2021 12:33
on 12-07-2021 16:05
Hi There Lee, I have sent you a PM
Thanks
on 13-07-2021 09:09
Hi there @Lindsay_B81
Sorry, I was off shift by the time this message was received. I finish at 4 today, too. I will respond to your private message.
Regards
Lee
on 13-07-2021 10:29
Hi @Lee_R
I have received your PM and i have got everything in place.
I'm just waiting on an E-mail confirmation , I'm unsure if its something you can do at your end.
Regards
on 13-07-2021 10:36
Hi Lindsay_B81 thanks for your patience and for getting back to me.
Please verify the preferred email address privately and will see what I can arrange.
Regards
Lee