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SamConnor
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Not recieved contract

Hello,

I purchased the VIVID 200 Optical Fibre bundle, on the student rolling contract deal. This was done on Wednesday 29th August, and I recieved a confirmation email on that same date. Since then however, I've recieved nothing, no further contact of any kind. This means I haven't recieved my contract and as such I'm worried about moving into my house, which happens on Saturday (15/10/18).

I've tried online chat, but they have no record of my order whatsoever, which is massively concerning. The house I'm moving to previously had VM, and I was told it could take 2 weeks to close the account currently registered to the adress.

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Re: Not recieved contract

Hi SamConnor and welcome to the community,

I'm sorry to hear you didn't receive your contract following your order.

I'd like to help if you still need it so I'll be dropping you a private message for more info soon. Just click the small envelope logo to the top right.

Thanks,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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