on 28-10-2020 13:11
Hi,
It has been almost 120 days since I purchased Virgin Broadband via an offer on broadband choices. I was told I would receive a £75 amazon voucher after 100 days but I have not heard or received anything. Really disappointed. Can someone please advise me on what I need to do to claim my voucher?
on 28-10-2020 15:23
Hi Aminryu,
thanks for your first post and welcome to our forums 🙂
I am so sorry to hear about this and will look into this for you, I will pop you over a private message and we can get this sorted, just keep an eye out for the purple envelope
thanks,
Zoie
on 28-10-2020 18:32
Hello,
I have the exact same issue. Please can you look into it for me as well?
Cheers,
Vivien
on 29-10-2020 08:36
Hi Tangv01,
Welcome to forums and thank you for your post 🙂
I am sorry to hear this, we can certainly get this looked at for you, I will pop you over a private message asking for some details just keep an eye out for the purple envelope 🙂
thanks,
Zoie
on 29-10-2020 20:48
This has also happened to me. Please could someone look into this.
Thanks
Gill
on 30-10-2020 08:31
Hi Gillian01,
thank you for your post 🙂
I am sorry to hear this, we can certainly get this looked at for you, I will pop you over a private message asking for some details just keep an eye out for the purple envelope 🙂
thanks,
Zoie
on 06-11-2020 10:05
Hi,
I have the same problem despite phoning Virgin Media several times and trying to contact Edenred.
Thanks
on 06-11-2020 18:06
Hey @Dave_1954,
Did you sign up for your services via our website or a third party comparison site?
If you have signed up via a comparison site you would need to contact them to chase this up as they would be the ones responsible for fulfilling the offers.
Regards
Steven_L
on 06-11-2020 18:23
Hi,
I signed up via the Virgin Media site. I have phoned several times and was advised early last week that I would get the voucher within three days. My account number is [MOD EDIT: REMOVED]
Thanks,
Dave
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 06-11-2020 18:38
Hey @Dave_1954,
Where your promised Amazon prime free for a year or Amazon gift vouchers with a monetary value?
I have checked your account and can only see that you have been offered Amazon prime but if you have proof that you have been offered vouchers, I would be happy to chase this further.
If you have any proof, please can you send this over to me via a private message and I can get this looked into further.
Regards
Steven_L