Not eligible for Volt benefits...

[KojakGotaWigOn]

Hi,

I have Virgin Media M100 and an O2 pay monthly SIM, but when I click Volt on the O2 app it is saying...

Any ideas why I'm seeing this message instead of an option to claim the benefits?

I definitely haven't received them because my O2 account is still on the same Data package and my broadband is still M100

[Gareth_L]

Hello KojakGotaWigOn

Thanks for your query regarding the Volt upgrade 

As both accounts are in your name 

They also need to be in the exact same format as well

If you can check both accounts and see if there are any differences that would be great 

Then let me know and I can look at getting the Virgin Media one to match the O2 one

Hope that makes sense 

Gareth_L

[Anankha]

Are you on any retentions deal with VM? I’ve heard that if you have any discounts on your Virginmedia Broadband &/or telephone that the Volt benefits do not apply.

[KojakGotaWigOn]

Hi,

I had also raised this issue through O2 support and the problem has now been resolved.

Thank you for your responses, very much appreciated