Not accepting old or new password

[DanMac666]

I want to view my bill, but my old password isn’t being accepted. I tried setting up a new one but after about 20 attempts I gave up as nothing seems to be acceptable. 

[Reece_MH]

Hi DanMac666 👋

Thanks for your post, and welcome to the Community Forums.

I'm sorry to hear you're experiencing issues when attempting to sign in to your My Virgin Media. I'm going to send you a private message, to assist you further.

Please look out for it in the top-right white envelope, or by tapping your Profile Picture and then the "Messages" tab.

Cheers,