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Non payment of credit

philipp
Tuning in

Hi,

I left Virgin last month after 20+ years loyal customer. On cancellation I was informed I would receive a credit cheque to settle my account. I still haven't received it and my virgin login is unsurprisingly dead. Can anyone suggest the department I need to contact please? 

7 REPLIES 7

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @philipp,

Welcome, thanks for posting.

I am sad to see that after your 20 years with us, we have now lost you.

As for the refund, this will come 14/15 days after your final bill date.

What date is your final bill for? Have you checked this?

Many thanks,

Hayley
Forum Team



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Hi Hayley,

Thanks for responding, final bill date 20th June. 

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @philipp,

Thanks for confirming this.

In that case we are still within our refund period, you should get your cheque in the next 14/15 working days.

Please do let us know how it goes.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


Really? 20 June-it's now 30 July! 

Hi Philip,

Thank you for reaching back out, when an account is cancelled and any credits are left on the account the cheque is sent around 42 days after the disconnection date, apologies this wasn't advised.

Regard's

Paul.

Thanks for the clarification 

You are very welcome Philip, if you still haven't received your refund once this time has passed please reach back out.

Regards

Paul.