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winged_2001
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Message 11 of 42
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Re: Noisy, loose manhole cover outside house

Any update Hetty? Thanks
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Forum Team
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Message 12 of 42
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Re: Noisy, loose manhole cover outside house

Hi winged_2001, 

 

I'm afraid I haven't got an update for you, but I have got back in touch with the team this morning, hopefully they will get back to me soon! I'll be sure to let you know as soon as I get any information. 

 

Many thanks, 

 

Hetty_R
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winged_2001
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Message 13 of 42
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Re: Noisy, loose manhole cover outside house

Thanks Hetty, appreciate you being on top of this! OpenReach came out within 4 hours and Thames Water the next day, so hopefully Virgin can speed up to keep up with the competition, so to speak 🙂

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Message 14 of 42
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Re: Noisy, loose manhole cover outside house

You're welcome 🙂

 

I'm in till 6pm today, hopefully I will get an update before I leave! If not I will keep pestering the team until I have one! 

 

Thanks, 

 

Hetty_R
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winged_2001
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Message 15 of 42
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Re: Noisy, loose manhole cover outside house

Hey Hetty, any luck? Surely they've replied in a week? Smiley Indifferent

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cje85
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Message 16 of 42
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Re: Noisy, loose manhole cover outside house

Have you reported it to the council? Virgin Media manholes nearly always say 'CATV' but this doesn't appear to have any such markings.
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winged_2001
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Message 17 of 42
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Re: Noisy, loose manhole cover outside house

I've been told by several sources it is a Virgin manhole cover with their cables inside

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Message 18 of 42
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Re: Noisy, loose manhole cover outside house

We are sorry about that, My colleague has sent another email chasing this for you, We have also made our manager aware of this, Hopefully we have news shortly. 

 

Thanks Joe_F

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winged_2001
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Message 19 of 42
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Re: Noisy, loose manhole cover outside house

Hey Joe, any update? Not sure why it takes so long for that team to respond.

Perhaps we can escalate, I'm happy to call someone.

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Forum Team (Retired) Tom_S
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Message 20 of 42
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Re: Noisy, loose manhole cover outside house

Hi winged_2001,

 

We've received an email from the Network Management team and they've advised that the chamber in question is not a Virgin Media chamber.

 

Thanks,

Tom_S

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