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winged_2001
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Noisy, loose manhole cover outside house

Hi,

Please can someone help ASAP getting a loose, rattling and noisy manhole cover fixed? It's directly in front of our house and makes loads of noise as vehicles travel over it, which is very often!

Thanks muchly,

James

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Re: Noisy, loose manhole cover outside house

Hi winged_2001, 

 

Thank you for getting in touch. 

 

We would love to see what we can do to help you, are you able to upload a picture of the manhole you're referring too on this thread please?

 

Look forward to hearing from you, 

 

Hetty_R
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winged_2001
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Re: Noisy, loose manhole cover outside house

I have 2 photos, but says the file size is too large to attach and struggling to reduce. Do you have an email address I can send them on to?
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Very Insightful Person
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Re: Noisy, loose manhole cover outside house

Put the photo into paint and reduce it size by 50% (in pixels) and then save it and upload it 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

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winged_2001
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Re: Noisy, loose manhole cover outside house

IMG_20190617_084644.jpgIMG_20190617_084640.jpg

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Re: Noisy, loose manhole cover outside house

Hi winged_2001, 

 

Thank you providing us with a photo. 

 

I'm not sure if this is one of ours, what I will do is report this to the relevant team and ask them to confirm whether it is ours, if it is we will get someone out ASAP to get this resolved! 

 

I will need the details of the location, I wouldn't ask you to share your address publicly so I have sent you you a PM, please reply when you can 🙂

 

Many thanks, 

 

Hetty_R
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winged_2001
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Re: Noisy, loose manhole cover outside house

Thanks Hetty - I've sent you the address on PM. We're sure it's Virgin's because Thames Water and Openreach have been out and confirmed it's not theirs and that it is Virgin's.

Best,

James

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Re: Noisy, loose manhole cover outside house

Thank you for your PM, James. 

 

I have assigned this over to the relevant team to resolve, I'll let you know if I get any updates 🙂 

 

All the best, 

 

Hetty_R
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winged_2001
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Re: Noisy, loose manhole cover outside house

Thanks Hetty - could you provide a loose timeline? It's super loud and disturbing, so be great to know expected response and repair times from your relevant team.
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Re: Noisy, loose manhole cover outside house

No problem 🙂

 

I'm afraid I wouldn't be able to advise on any timescales just now, but as soon as I get a response from our team I'll be sure to let you know. 

 

Thanks, 

 

Hetty_R
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