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No welcome email

cairns101
Joining in

on ‎20-03-2023 13:28

Hello!

Just had the engineer came and install the broadband cabling and set up the router and TV.

However, I've not received any welcome email or bill so I can't sign up for the My Virgin Media app.

Any help would be great?

Thanks!

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1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

on ‎20-03-2023 15:31

Hi there @cairns101 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

I'm so sorry to hear that you have not heard back from the teams as of yet. I will pop you a PM now so we can take a look and get something sorted for you. 

 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

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