on 17-03-2023 22:06
Hi,
Please can a moderator message me I would appreciate my query to get looked into and have confirmation from you of the information I have been told regarding NOT having a price increase/change; to be true or false, thank you.
I hadn't received an email or letter for a price increase, The last thing I wanted was to have a price increase and not even be notified so I called the virgin media number to ask about this.
I was told that as I am a volt customer on the 1gig plan I have no price increase that would be applied. Is this true? ..
I asked the advisor to send me written confirmation of this so I have it in writing and was told an email would reach me within the next 30 minutes, it didn't reach me at all, hence why I am worried I may have been given wrong information and may have a price increase.
Thanks.
Ash
Answered! Go to Answer
on 18-03-2023 16:57
Hi @ASH64
Thanks for posting on our forum and my apologies for the confusion regarding this.
I'll drop you a private message now to double check on this, keep an eye on your inbox for a message from myself.
Regards
18-03-2023 14:39 - edited 18-03-2023 14:40
@ASH64 wrote:Hi,
Please can a moderator message me I would appreciate my query to get looked into and have confirmation from you of the information I have been told regarding NOT having a price increase/change; to be true or false, thank you.
I hadn't received an email or letter for a price increase, The last thing I wanted was to have a price increase and not even be notified so I called the virgin media number to ask about this.
I was told that as I am a volt customer on the 1gig plan I have no price increase that would be applied. Is this true? ..
I asked the advisor to send me written confirmation of this so I have it in writing and was told an email would reach me within the next 30 minutes, it didn't reach me at all, hence why I am worried I may have been given wrong information and may have a price increase.
Thanks.
Ash
cant be. I got one of £7 / month. I'm on gig1 via volt from 500.
on 18-03-2023 16:57
Hi @ASH64
Thanks for posting on our forum and my apologies for the confusion regarding this.
I'll drop you a private message now to double check on this, keep an eye on your inbox for a message from myself.
Regards
on 18-03-2023 22:18
on 18-03-2023 22:34
Hi,
Well i have landline and broadband only on my package which is 1gig.
I am a volt customer but got offered the 1gig package over for example the 500 for a good price at the time late last year so I accepted. So it's the 1gig package I'm on without it being bumped up due to being a volt customer.. if that makes sense.
I have messaged @Travis_M back via private message; I hope he can clarify fully.
Thanks.
Ash