Sept last year, we were promised a free gift television. The gift was supposed to arrive a month later, I chased this up for months and nothing. I made numerous complaints and was given a final response that the tv was delivered. There was no text, call or email to confirm delivery date or time. I have followed their complaints process and now will report the matter to the police.
I will be taking my complaint to the police. Virgin Media has caused me nothing but STRESS . My tv never arrived and they told me it was delivered. But when I took my complaint to an adjudicator I asked them to prove I received a text, email, or call I was informed of a delivery date. They were unable to prove this but provided a piece of paper with a fake signature, to say it was delivered here and it wasn't.
To make matters worse it was evident they fabricated evidence to imply it was delivered . I will not let this rest and expose them