No email confirmation of bill

[katotash]

I no longer get the email “your virgin media bill is ready” I only noticed because I was looking for my account number. The last one I received was July 2021. I still get my mobile one sent through and nothing has changed my end. Why is this and how does it get resolved ?

[John_GS]

Hi @katotash

Thanks for posting. Have you got E-Billing set up? Best,

[katotash]

Hi John

Yes, I do have eBilling set up.

[newapollo]

Hi @katotash 

Have you checked in your spam/junk folder in case the emails are in there?

If you do find them there then add VM to your safe list so they go to your inbox in future.

[katotash]

Spoiler

@newapollo

Already checked and no.

[John_GS]

Thanks for coming back to us.

I shall PM you now to get some details and we can proceed from there.

Best