I have tried to communicate by phone twice today, and the webchat. I need to discuss a renewal quote contract price for Broad band ,phone and tv, as my contract expires next month. After initially getting through on the phone, I was passed to another operator, who managed to drop the line on me. Later in the day I tried again, but faced .another long wait on the phone, so decided to try the webchat via the web page. After initial dialogue I was kept waiting forever, nearly an hour, so gave up. I was told via the webchat to try again in an hour. Essentially I need to negotiate a new contract as I am faced with a steep increase in monthly charge for the same package.
