'They are ONLY INTERESTED IN THE MONEY !!!!, NO CUSTOMER LOYALTY!!!'
of course they are interested in the money. companies are there to make money. first and foremost that is what they are there for.
i've said many times no customer is loyal. they stay because it suits themselves to stay be it the price and or customer service. a customer that wants to move because of the price is doing so to stay loyal to their wallet not the company.
We actually left Virgin in October last year mainly because we were never offered anything. People used to post frequently on here of various offers half price sky movies, sports etc but even though we had these as part of our £96 a month xl package, never got a discount of any kind.
We now have bttv and now TV and haven't missed Virgin at all, in fact we have gained by having sky Atlantic and AMC for a lot less than we paid virgin. Also since BT and now TV have struck a deal to work together,are looking forward to a brighter future.
We are on entertainment plus package @ £10.50 but use Nowtv for sports, movies and their sky channels.
We were fortunate to have an offer of all the sky sports channels from nowtv at £159 for 10 months. Since then we also have had movies on offer at £4 per month. Picture from both systems are better than we had from virgin. This is from someone who was a virgin customer since 1996