Had a call from VM this morning and they’ve matched the price a new customer would get. That’s good news but why go through all the hassle of being offered a poxy £2 discount but then call back the following day and match it. Doesn’t make sense but on the bright side I’m happy they’ve matched the price.😊👍🏼
Hi Ash5896, Thanks for your posts and apologies to hear you are unhappy with the offers available to you as an existing customer. New customer's will always have an introductory offer, just like you would have had when you first joined. Any offers past this are available to all customers. The good thing is we can take a look at your account to see if we are giving you the best price possible 🙂 Give the teams a call on 150 / 0345 454 1111 and let us know how the call goes. Thanks,
I have also been with them since NTL (1990) and could probably retire with money iv spent
Look at Sky ,advertising loyalty bonus's on TV for even just 2 years
Virgin may give you a small discount for 6 months or so on your package then it creeps up over the 12 month contract they tie you into, to be more expensive than what you were complaining about to start with
They are ONLY INTERESTED IN THE MONEY !!!!, NO CUSTOMER LOYALTY!!!
Also regularly the Broadband speed is no where near advertised and will only discount if you spend half an hour on the phone (should be done without you having to complain)
TV - XL - advertise ove 230 channels ,BUT ,how many are the same ?
Normal channel .Same Channel HD ,Same Channel +1 (crap)
To sum up after nearly 30 years ,seriously looking to move on
New customer's will always have an introductory offer, just like you would have had when you first joined.
What a laugh. I have been a customer for 21 years and do not recall getting a discounted price for my broadband, telephone, tv package when I joined. In all that time the most I have ever got was a £5 loyalty bonus for 18 months, two years ago. And to get that I had to agree a contract for one year which has now lapsed.
In all that time I have never been offered any form of special offer eg Sky sports offer or whatever. I used to pay my phone rental up front but was never informed the last time to renew and when I rang was told “too late now”.
Time to ring retentions. I really object having to go through this charade. Why cannot the company offer loyalty deals automatically after, say five years continuous custom. Even a small amount is a gesture. The company is even worse than insurance companies. What makes it worse is VM couldn’t care less. Still, another £90/ month customer ready to go.