Luckily I am on a monthly rolling contract so can get out before Christmas hopefully, and find something better. Good luck!
No hopefully about it - just give them 30 days notice and if you wish to have it cut off early you can but you will still have to pay the 30 days - and then leave. They can't stop you. 30 days is the law of the land and applies to ALL contracts once out of initial period
I too have had the discussion today with customer services, who were rude and unhelpful.. and suggested that if, as they were not able to extend my current loyalty discount beyond the end of my contract and therefore my new rolling contract would cost an additional 14% this coming year.. I should perhaps go to sky or bt .
Having already suffered numerous increases since September, and new customers being offered packages at 45% cheaper, I think the answer is to cancel, and have my partner open a new account, with whoever he chooses. or walk
I have been with Virgin since Telewest.. there were no opening discounts.. - but I really think that Virgin do not care about customer loyalty at any level these days...
I am also appalled by the attitude of the customer service team.. which is something new for Virgin..
I really am sorry you're unhappy with the deal you've been offered and the attitude of our Customer Relations agent. I can only speculate but from what you've advised, it sounds as though our agent may have offered the best discount they're able to offer in relation to your account.
I am really sorry, I appreciate this will not help you, but when an agent does not increase or reinstate a discount, it's very unlikely that it's because they won't do it and more to with being unable to do so.