'They are ONLY INTERESTED IN THE MONEY !!!!, NO CUSTOMER LOYALTY!!!'
of course they are interested in the money. companies are there to make money. first and foremost that is what they are there for.
i've said many times no customer is loyal. they stay because it suits themselves to stay be it the price and or customer service. a customer that wants to move because of the price is doing so to stay loyal to their wallet not the company.
We actually left Virgin in October last year mainly because we were never offered anything. People used to post frequently on here of various offers half price sky movies, sports etc but even though we had these as part of our £96 a month xl package, never got a discount of any kind.
We now have bttv and now TV and haven't missed Virgin at all, in fact we have gained by having sky Atlantic and AMC for a lot less than we paid virgin. Also since BT and now TV have struck a deal to work together,are looking forward to a brighter future.
We are on entertainment plus package @ £10.50 but use Nowtv for sports, movies and their sky channels.
We were fortunate to have an offer of all the sky sports channels from nowtv at £159 for 10 months. Since then we also have had movies on offer at £4 per month. Picture from both systems are better than we had from virgin. This is from someone who was a virgin customer since 1996
I have exactly the same problem I have just retired so have had to tighten up my budget considerably I pay £48 a month for 100mb and free weekend calls ,I rang to ask if they would consider reducing my bill and was told they could take £2 off ,I thought this was an insult and was wondering why they couldn’t match the new customer cost of £27 for 50 mb the lady I spoke to didn’t want to know ,so I had to cancel my contract .i am amazed they are willing to let £27 a month go when they can have it .its better than nothing surely.very strange ,I hope the retention team ring me with a better offer as I don’t really want to leave.
'Why should it only offer discounts to those who shout the loudest?'
it's business. if i went round and sold a choc ice for 1 pound each, the customer pays 1 pound. if another customer says they can only afford 90pence, as long as i am still making a profit i will sell it to them for 90pence. a homeless guy tells me he hasn't eaten for 3 days and begs me for an ice cream but can only afford 55pence and i'm still making 5 pence, i sell it to him. i have made 3 sales with profit, have 3 happy customers all paying different amounts. the whole industry works like that be it sky, insurance, virgin etc.