No contract received

[janice2789]

Hi

I was given a new contract by retentions today over the phone today. The person said they would email the contract and confirmation of bill credit within 5 minutes. I have not received them. Nothing is showing on my on line account. 

Can a mod check for me as phoning takes up to an hour waiting in a queue.

[Beth_G]

Hi janice2789,

Welcome to the Community Forums! Thank you for posting.

I'm sorry to hear that you've not received your contract confirmation for an offer you received from a member of our Retentions Team.

I'll pop you over a PM now so I can take some details and look into this for you.

Please find my message over at the purple envelope.

Thanks

[janice2789]

Hi

Replied with requested information.

[janice2789]

Hi

Since joining I have changed my email address and the new contract would not reached me....

I have updated my email in my account settings,

Can the new contract be sent again. Or do I need to call, I have messaged to mod who pm'd me?