No confirmation of cancelled services

[Nicolapack]

Could you also please message me, as I am having the same problem, called last month and verbally confirmed cancellation. I was told I’d receive an email, however this was not the case, I  would just like to know when my services will be terminated please.

[Serena_C]

Hi @Nicolapack

Welcome back to our Community Help Forum 🙂

Thank you for making this post regarding your cancellation, I'm sorry to hear you did not receive an email as advised. I would like to take a look on our systems and inform you of the service termination date. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.

Kind regards,

Serena

[Nicolapack]

Still not solved, can anyone help 

[Serena_C · Accepted solution]

Hi @Nicolapack

I have now sent you private message confirming the disconnection details. Please let me know when you receive this and if there's anything else you need, let me know 🙂

Best wishes,

Serena