No confirmation email

[claireh_248]

Hi, I placed an order for broadband and landline on the 10th to be delivered today (the 15th) and have had no confirmation after the initial order summary email. I’ve not fully moved into the home it’s to be installed in yet and so have to make sure I’m here when I expect it to be delivered. Customer service says they can’t help as I haven’t received an account number for them to pull up the account and order. How can I track this order to see if it will actually get delivered today? And can I rearrange the delivery if it isn’t?

[VM-Jon]

Hi @claireh_248 ,

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon