No agents available on 'chat' re request to change package.

[paulagp]

Moved house in Oct 2021. Contract should have rolled over to new address but instead a completely new one was commenced. This was sent out to someone else so I never saw it. I have just accessed it today on my account when attempting to review my package/bundle. I am dissatisfied with this. No-one available to discuss either issue of contract to wrong person or to review my package/bundle. Frustrated getting nowhere with attempts to contact.

[Paul_DN]

Hi paulagp,
Thank you for reaching out to us in our community and welcome, sorry to hear you aren't happy with the package and the fact it was re-contracted without your knowledge when moving.

I have tried to have a look at things our end however I wasn't able to find an active account with the details we have for you, I will be happy to have a look for you however I would need to take this offline, so I can get further information and clear security.

I will send you an invite into a private chat, once received please click on the purple envelope to accept?

Regards

Paul.