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[Javine85]

Hi,

I have been a customer of Virgin Media for just over a year. I was never sent any information containing my account number therefore am unable to sign up for My Virgin Media so have never seen a single bill. I also dont get any emails telling me when bills are ready. Despite many attempts to get information online & chatting with bots I've gotten nowhere. Please can you help?

Thank you!

[Reece_MH]

Hi Javine85 👋

Thanks for your post, and a warm welcome to the Forums.

I'm sorry to hear you've never received any information from us when registering your account. This could be due to various reasons, for example, a mis-spelt email, or your email configuration.

I'm going to send you a private message, so I can look into this for you. Please look out for it in the top-right, white envelope. If you don't see this envelope, just tap your Profile Picture and then the "My Messages" tab.

Cheers,

[Kain_W]

Hi Javine85,

Reece is currently out of office so I've assigned this to myself to pick up.

I've dropped you a PM to discuss further.

Regards,