No Welcome email/letter

[Anonymous]

Hi,

I recently placed an order for internet through a sales rep at my door (after I looked online first) - I've not received any Welcome email or letters in the post (I've checked both regular and junk emails)

I've had a text about confirming any work that needs to be done to get my connection set up on the date I asked for, so it looks like it's been processed, but I don't have the rest of my details so I can finish setting up an Virgin account and everything.

Thanks,

Adam

[Paul_DN]

Hi Adam,

Thanks for reaching out to us in our community and welcome, sorry to hear you haven't received any confirmation after placing an order for our services, so I can have a look for you I will invite you into a private chat, please click on the purple envelope once received?

Regards

Paul.