New order confirmation hasn't turned up

[drbobsevilweb]

I ordered Virgin Media for a family member on the 09/02/2023 and no further confirmation has been sent to them, would it be possible to get this looked into?

[VM-Jon · Accepted solution]

HI @drbobsevilweb 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Chrisc6]

Hi jon

 he same has happened to me.

could you check the status of my order to?

thanks 

[VM-Jon]

Hi @Chrisc6 

No problem at all, I will send you a private message for some more details.I will send you a private message for some more details.