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New hub - but first need a password reset

LT2023
Joining in

on ‎27-02-2023 21:48

VM have contacted me asking to arrange the delivery of a new WiFi hub.

Have attempted to call VM but run up against password issues.

Would be grateful if someone from VM could contact me to talk me through a password reset.

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎27-02-2023 22:06

Hi @LT2023 

The passcode isn't the same as your account password, it's the memorable word from when your account was first set up.

VM have recently updated My Virgin Media and you should be able to update it by logging in there.

When logged in click on Account Settings >  Account Details > scroll down to Telephone Security Details  (memorable word) > and then click on Edit

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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LT2023
Joining in
In response to newapollo

on ‎27-02-2023 22:20

Thank you - that's very helpful.

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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)
In response to LT2023

on ‎28-02-2023 08:27

Hi @LT2023,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you had some issues with your telephone passcode.

Glad to see that our Community Member @newapollo has been able to assist.

If you need any further help or assistance going forward, please let us know. We're here to help. 🙂

Thanks! 

Paulina_Z
Forum Team

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