New house 2 months bill

[007hastoe]

Just. Moved house and found out that£20 instlation fee pluss last bill off old house and 2 months bill at new house and finding it hard to pay the bill. As all other things that is  to pay too move should be able to make the. Payment. Sometimes next week 

[Tom_F]

Hi 007hastoe, thanks for your post.

Sorry for any confusion around your bill after moving. When starting a new account as a new customer or when transferring services from a former address your first bill is always a double bill (as explained here: https://www.virginmedia.com/help/virgin-media-first-bill) and when transferring services from another address any outstanding bills/charges from that account would carry over as well. 

With regards to the £20 setup fee - this should have been communicated when signing up and confirmed on the email you received about your new account as well. 

If you're having any trouble with payments and need support with your bills please contact our collections team directly on 0800 052 0360 who will be able to assist further.

if you have any further concerns please let us know.

Tom 

[007hastoe]

Is there like a payment to pay so much every week untill iv caught upwith my bill

[Paulina_Z]

Hi @007hastoe,

Thank you for coming back to us. If you get in touch with our Billing team on 03454541111, option 1, option 1, and then option 2, the team will be able to discuss further options for you. 🙂

Let us know if you need any further help at all.

Thanks,