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GP56
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New deal

Why do new customers get great bundle deals whilst existing customers get nothing.

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Superuser
Superuser
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Re: New deal

That’s the way the industry works.

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Superuser
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Re: New deal

The majority of companies wanting your business will introduce an introductory deal. 

That then migrates to a standard customer offer after your initial offer ends.

Have you spoken to VM in recent months about looking at reviewing your package?

It's worth getting in touch as quite often older legacy packages need reviewed but if customers don't call in to change them, it's assumed they are happy with the service.

There's millions of customers and a few thousand staff working at VM so logistically they can't call customers to review with them when contracts change or offers end and the onus is on the customer to get in touch.

Give them a shout and see what happens 😊

Take care.

Kaz

 

Ex VM employee. Just here to help Smiley Happy