New customer

[Rebeccamas]

Hi,

I’m a new customer. Every time I try to register for an account I get either an error message or that I can’t use the password I have entered even though it matches all of the requirements.

can anyone help as to how I make an account?

[Carley_S]

Hi Rebeccamas

Welcome to the community!
Sorry to hear you've not been able to register for an online account. Can you please try using a browser other than Chrome and use the link here. When creating your password please follow this criteria; 

• Between 8-10 characters
• Start with a letter
• Contain at least one number
• No special characters#

Let me know how you get on and if you're still unable to register. Can you also advise what the error code/messages you are getting?

[Rebeccamas]

I have tried again in a new browser and following the link and I receive this error code Code: DEF01

[Gareth_L]

Thanks Rebeccamas.

I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L