on 29-04-2022 15:36
I've tried 25 different passwords, some actual words, some random, even some using a password generator. All meet the requirements (of varying strength to moderate/strong). No special characters.
I've tried Safari, Chrome, incognito mode, iPhone, iPad, Virgin Media app to create an account.
No matter what I try, I always get "You can't use that password. Please choose another."
Never used the email address with VM before, only to place the order. I've been given an install date, and the email states to login to My Account if I'd like to change it. I have all my account details, but cannot get beyond the registration process where it asks me to create a password.
What am I doing wrong?
on 29-04-2022 17:55
Hi vmuser4,
Thank you for your post.
I am sorry to hear you've been really struggling to set up a password for My Virgin Media. This is currently a known issue and we are investigating further. The estimated fix date for this issue is 4th May. Please do try registering again then and let us know if you're having any further issues.
We are sorry for any inconvenience caused in the meantime.
on 09-05-2022 11:26
Hi Beth
Any news? I'm having exactly the same issue. And it seems to have been something that's talked about in the community a fair bit.
I've been having the same issue (don't panic this isn't my actual passwords for anything)
And I have tried EVERYTHING that's been mantioned in the community. Typing both fields manually - no copy and paste etc. On a multitude of browsers on many devices. But still no luck?
It it because I'm a new customer and my account isn't activated yet? If that is the case it doesn't seem right to have so much content / support hidden behind a login that a new customer can't have...?
Anyway hope we can get this fixed. Also it would be nice to have longer passwords with special characters if you're fixing things...
on 09-05-2022 11:44
I tried again yesterday, still doesn't work.
on 09-05-2022 14:30
Thank you for keeping us update on this vmuser4.
To confirm, do you have an online account registered and are trying to reset the password?
^Martin
on 09-05-2022 15:02
on 09-05-2022 17:19
Thank you for that information. To be able to assist further I will need to access the account.
I will private message you so I can gather some more information.
^Martin
on 10-05-2022 10:48
Hi there
Still waiting for that PM...
on 10-05-2022 10:54
on 10-05-2022 11:19
Thanks mate.
Appreciate the heads up
Agree totally with your suggestion about the error message.
I'm also pretty sure that I was directed to MyVirginMedia to get information on my service as part of the onboarding process.
Surely that should've be suggested to people who can't actually have an account at that point in the process.
I'm also disappointed about information being given out about faults on the webpage and it being a known issue that will be resolved by the 4th of May... (Sorry Beth 🙏)