on 20-03-2022 08:07
Hi I’m wondering if someone could help. I recently made a new order for a broadband & tv package on 17/3/22 and have not received any confirmation emails regarding this. The only thing I have received is a text message stating courier service deliver my kit on the 21/3/22.
any help will be appreciated.
sylvia
20-03-2022 10:58 - edited 20-03-2022 10:59
Hi there
Let me check for you
I'll pop over a private message to take some details
Thanks,
Christy
on 20-03-2022 11:17
Hi Sylvia, thank you for posting to bring this to our attention!
Are you a brand new customer awaiting installation? It may be that we are awaiting for your services to activate before you receive this communication from us. Have you registered with My Virgin Media?
You are also able to view information regarding your account here, including upcoming appointments and package information!
I can see that Christy_D has sent you a PM to help you with this - please do come back to us on this thread if you need any further support so we can pick this back up with you!
All the best.