on 07-06-2022 20:55
I am a new broadband customer and am trying to create my virgin media account so I can use the app.
however I am unable to set a password - this happens on all platforms, desktop, android and iOS
Has anyone had this issue before, can someone help?
Thanks
Answered! Go to Answer
on 16-06-2022 14:43
Thanks for your help, I got eventually got in, I had to open the developer toolbar and clear all local storage for the virgin media web application.
after this I could get in, however there were errors all over the website.
I think this is resolved now thanks
alex
on 08-06-2022 08:55
Hi Waywardhayward,
Thanks for your post and welcome to the community.
Apologies for the issues faced, may I ask are you receiving any error code when trying to register?
Secondly does the password meet these requirements?
- Between 8-10 characters
- Start with a letter
- Contain at least one number
- No special characters
Let us know,
on 08-06-2022 14:52
Ha it was special characters.
unusual for them not to be allowed.
So now I have an account, but when I go to sign in - it says that something went wrong please try again later 😞
on 08-06-2022 17:03
It does usually do this - is it the Oops message? If so, allow it 24 hours and it should work.
Cheers,
Ryan.
on 15-06-2022 00:29
hi Ryan,
it’s been over a week I think, and it’s still showing the error below.
on 15-06-2022 08:53
Hey Waywardhayward, thank you for reaching back out to us. I am sorry this is still happening.
We've made some changes to our website recently, please can you try and make an account via this link
Also with the password can you try something like this ;Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters.
Please do let me know, thanks.
Matt - Forum Team
New around here?
on 16-06-2022 12:34
Hi,
the link you posted doesn’t work, It doesn’t actually contain a href url when I look at the code.
As I said above have setup an account now, I just can’t login at all on any platform
😞
on 16-06-2022 14:41
Thanks for coming back to us @Waywardhayward, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
on 16-06-2022 14:43
Thanks for your help, I got eventually got in, I had to open the developer toolbar and clear all local storage for the virgin media web application.
after this I could get in, however there were errors all over the website.
I think this is resolved now thanks
alex
on 16-06-2022 17:00
Thanks for coming back to us @Waywardhayward and I'm glad that you have been able to get your account created.
Please let us know, if you have any further issues.
Regards,
Steven_L