Is there a way of just being able to speak to one advisor and get the multitude of issues that I have resolved?
At present I've had to resort to a raising a complaint but that has yielded nothing but frustration. I took part in a web chat last Friday but almost 4 and a half hours later my account had been messed up even more and still haven't resolved any of my issues.
I signed up to the Ultimate Volt Package but have neither a working phone line or the 1gig speed that I'm supposed to have. During the web chat I was promised the correct broadband speed within 24hrs (still M350 a week later) and my service would begin from Aug 26th. I was therefore somewhat surprised when the first email I received after the web chat was a bill charging me £259 when I should only be charged £60 per month.
Rather than try and liaise with individual departments one at I time I explained everything in detail to the resolutions team via my complaint but seem unable to get anywhere as they seem insistent that I ring. I don't have the patience or the time to spend the whole day on the phone so I would dearly love to be able to speak to just one person and get everything resolved.
