New contract problem not showing

[mhatter]

Hi,

I have signed up for a new contract back in June before my old one finished in July. The problem I have is that I have been billed £93.73 (old part rolling contract) for July, when my new contract is for £75 per month.

I have rung up retentions up twice with first time the problem was an open work order that I didn't need, I was reassured it was fixed, but my virgin media still shows the old billed amount of £93 😞

Rung again and was told it would take a few days to clear at my end, but I still am seeing the old bill amount. My fear is that I am going to be charged £93 and next month it will go up to a whooping £117.30 rolling contract if nothing is done 😞

Thanks for your help in advance,

Best

Mark

[Robert_P]

Hello mhatter

Thanks for posting in regards to the package and bill issues experienced, we understand the confusion and appreciate you raising this via the forums.

From what you have advised, if changes or credits have been made since a bill was produced altering the amount, these wouldn't change in the online account if they were made after the bill had been produced.

We're happy to take a look at the account for you and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.