on 16-02-2022 19:30
Hi
Yesterday evening I wanted to cancel the service but I was offered new deal for 32 pounds which I accepted. Next day I have received the new contract but for 36 pounds. How come they send me the contract that I haven't agreed on?
Kind regards
Tom
on 16-02-2022 17:39
Hi,
I have the same problem, new contract agreed with the assistant on chat but next day I received the contract with the higher price.
Can you help?
Regards
Tom
on 16-02-2022 20:06
Exactly what happened to me
a VM assistant picked my comment up and sorted it out
hopefully the same will happen with yours
It seems almost as though it’s a deliberate ploy by sales staff, hoping you can’t be bothered to chase it up
on 16-02-2022 20:28
Hi Tom33333,
Thank you for keeping us updated on this.
I'm very sorry to hear this happened.
We can certainly look into what exactly happened and advise how best it can be resolved.
I will private message you to get some information.
^Martin
on 16-02-2022 21:43
It was a bit weird, every question took him around 30 min to respond and when I said I want to cancel, took him 4 hours. So on waiting list from 8am, connected 2pm, from 2pm to 8:57 he just got my details and did the rest in 5 min from 8:57.... Job well done one customer 13 hours. He was hoping that im gone leave...they use very shameful tactics disguised in nice talks, apparently as a standard, seeing what kind a responds people have to other problems like this.
on 17-02-2022 09:43
Hi Tom33333,
Thank you for reaching out to us here on the Community.
On checking, I see you are currently speaking with my colleague via private message. As this is the case, we will pick this up with you from there.
Thank you
on 17-02-2022 11:35
He haven't replied from yesterday so I'm not sure
on 17-02-2022 13:38
I am so sorry for the wait on a response @Tom33333.
I will send the agent a message now.
They will get back to you as soon as possible.
Many thanks,
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