on 21-03-2022 17:05
Spoke to virgin today regarding my broadband and the problem was solved. The person I spoke said that he was there to help, I had a problem with my picture and he said a new TiVo box might help. This would cost £24 and he then said he was trying to help me with our package. I asked to see a breakdown of charges, he said he would text me no email. I have worked out it is going to cost an extra £37. Not a very good deal, so want to cancel this. But how
Answered! Go to Answer
on 23-03-2022 08:44
Sorry had to cancel engineer’s as my husband is not well.
Thank you
on 23-03-2022 10:46
Hi there @wrinkle, thanks for letting us know.
I hope your husband is feeling better soon, when you wish to have this rebooked please let us know and we will do this for you.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 23-03-2022 12:50
Thank you Nathan. The engineer was obviously on his way, so he did turn up. Anyway he was excellent and everything is fine. Most impressed he was very good - thank you so much.
on 23-03-2022 15:36
You're welcome, glad to hear this thanks for the feedback.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules