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New charges

wrinkle
On our wavelength

Spoke to virgin today regarding my broadband and the problem was solved. The person I spoke said that he was there to help, I had a problem with my picture and he said a new TiVo box might help. This would cost £24 and he then said he was trying to help me with our package. I asked to see a breakdown of charges, he said he would text me no email. I have worked out it is going to cost an extra £37. Not a very good deal, so want to cancel this. But how

13 REPLIES 13

wrinkle
On our wavelength

Sorry had to cancel engineer’s as my husband is not well.

Thank you

Hi there @wrinkle, thanks for letting us know.

I hope your husband is feeling better soon, when you wish to have this rebooked please let us know and we will do this for you.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


wrinkle
On our wavelength

Thank you Nathan. The engineer was obviously on his way, so he did turn up. Anyway he was excellent and everything is fine. Most impressed he was very good  - thank you so much.

You're welcome, glad to hear this thanks for the feedback.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules