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New build homes currently under construction (Virgin Media)

I'm moving to a new build address in 4 or 5 months time, houses are currently under construction. The home advisor mentioned that Virgin had given them an undertaking that Virgin Media would be available for installation in this particular area, so I am wondering if there is anywhere in Virgin that could actually confirm this as obviously when I check the virgin media postcode checker the postcode isn't being recognised, but I am not surprised being that the homes are currently under construction.

Also I would like to know that if a customer is moving their Virgin Media account from one property to another can they get an initial installer technician to discuss the best options for their property? for example the best place for the cables to run, to be honest getting their advice for best practice, would a second box be required etc.

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Re: New build homes currently under construction (Virgin Media)

Hi paperclip Smiley Happy

Thanks for getting in touch and for looking into the new build.

If you'd like to pop back with the following I'll check into this for you.

Additionally re your question regarding the install of cabling, the install tech can discuss the routing when they call beforehand and if you're unhappy with the routing plans you can ask them to look at alternatives.

If you can pop your details to me on a PM I'll check in with the teams for you  re the new buiild.

  • Your name
  • The full address (new)
  • The developers name
  • The development name

To PM* me, simply:

Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

 


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Re: New build homes currently under construction (Virgin Media)


@Karen_Awrote:

Hi paperclip Smiley Happy

Thanks for getting in touch and for looking into the new build.

If you'd like to pop back with the following I'll check into this for you.

Additionally re your question regarding the install of cabling, the install tech can discuss the routing when they call beforehand and if you're unhappy with the routing plans you can ask them to look at alternatives.

If you can pop your details to me on a PM I'll check in with the teams for you  re the new buiild.

  • Your name
  • The full address (new)
  • The developers name
  • The development name

To PM* me, simply:

Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

 


Karen_A

I've just sent you a PM as requested.

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Re: New build homes currently under construction (Virgin Media)

Thanks Paperclip

Just popped that to the New Build and National Home Builders teams

I'll let you know what both say when they get back to me.

Cheers Smiley Very Happy

 


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Re: New build homes currently under construction (Virgin Media)


@Karen_Awrote:

Thanks Paperclip

Just popped that to the New Build and National Home Builders teams

I'll let you know what both say when they get back to me.

Cheers Smiley Very Happy

 


Hi again Karen_A

I just sent you another PM with additional info.

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Re: New build homes currently under construction (Virgin Media)

You're on the ball tonight lovely Smiley Happy

I've added that addendum to another email including the original info.

Cheers and hope to speak soon!


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Re: New build homes currently under construction (Virgin Media)


@Karen_Awrote:

You're on the ball tonight lovely Smiley Happy

I've added that addendum to another email including the original info.

Cheers and hope to speak soon!


Smiley Wink

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Re: New build homes currently under construction (Virgin Media)

I'm in an email chain now <grins> I do hope this leads somewhere where we have good news for you. It doesn't always pan out that way but I live in hope Smiley Happy

The Expansion Works team have been asked to support now so lets see what happens.

Fingers crossed!

 

 


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Re: New build homes currently under construction (Virgin Media)


@Karen_Awrote:

I'm in an email chain now <grins> I do hope this leads somewhere where we have good news for you. It doesn't always pan out that way but I live in hope Smiley Happy

The Expansion Works team have been asked to support now so lets see what happens.

Fingers crossed!

 

 


Karen_A

I've just replied with another PM.

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Re: New build homes currently under construction (Virgin Media)

I saw Smiley Very Happy

I've had a wee chat with one of the teams on my list about this this morning but not the Expansion ones just yet as the NHB (Home Builders) teams usually link up with Keepmoat.

They've asked to be kept in the loop too Smiley Happy

It may be a few days for a reply but I'll chase if I don't hear by the end of this week for you,

Cheers

 


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