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abcc17
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Message 31 of 42
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Re: New build and getting connected

Just replied back directly to you with the address. Thank you Kath_F.
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Message 32 of 42
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Re: New build and getting connected

Thanks abcc17, 

 

I have forwarded that information on for you Smiley Happy

 

Once I hear back I shall be in touch. 

 

Thanks,

Kath_F
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abcc17
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Message 33 of 42
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Re: New build and getting connected

Hi Kath_F

Any update on my request? It has been a week and I have not heard from anyone yet.

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Message 34 of 42
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Re: New build and getting connected

Hi abcc17

My apologies but after revisiting your posts and looking at what you have said this is not a National Home Builders issue.

The confusion came from the fact that you mentioned you had been ringing them and reconfirmed this to Kath in your PM to her so she has chased this avenue for you but this is either something that sits with our New Build or Nex teams.

I have emailed them both this morning to check in to this for you to see if we can find out the best way forwards here for you.

Kind regards.


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Message 35 of 42
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Re: New build and getting connected

Hi abcc17

I've had an email back from the team asking to confirm if this is a new build.

Can you confirm this for me and let me know how old the development is?

Many thanks

Karen


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abcc17
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Message 36 of 42
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Re: New build and getting connected

Hello Karen_A

This is a new build. Not sure how old this new build is but I would say early this year because our plot was halfway through and it was around May when houses were habitable halfway.

I hope someone can sort this out as this is making it look really strange for Virgin Media as a team. I have called the sales team endless times now just to get an engineer to visit the site and they say they will do it but nothing happens. I used to try phoning the helpline number but the line would get hung up without anyone answering. I have posted on the forum about my attempts but so far again nothing.

The site contact for Virgin Media has informed our site manager, again endless times, that he has done everything on the site for Virgin to go ahead but why then why he fails to update the back office team is a mystery. Last week he was confident that a week later the system would be updated. And no surprise there yet again as nothing has happened. I really don't know what more to say other than I am just shocked at how bad this has got.

I really hope someone can help as I am being given excuse after excuse and I know the site is all ready from Virgin's perspective.

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Message 37 of 42
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Re: New build and getting connected

Hi abcc17

Thank you so much for getting back to me so quickly Smiley Happy

I've popped all of the above back to our New Build team and I'll let you know what they say as soon as they reply Smiley Happy

It'l probably be tomorrow now as I think they close at 8.

Cheers


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Message 38 of 42
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Re: New build and getting connected

Hi abcc17

The address has now been released. If you can now contact our National Home Builders team on 0800 073 7100 they would be able to arrange the connection for you. 

Keep in touch!


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jackmarshall935
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Message 39 of 42
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Re: New build and getting connected

Hi Forum Team, i'm afraid the fact that you seem to be able to get some info out means i'm going to try my luck with you guys, I've been to a bricks and mortar store, tried Web chat, and old fashioned sitting on the phone, its getting to be like stonewalling prospective customers.

I'm at a new development and waiting for non materialising call backs, the National Home Builders Team have been given the referral well over the stated 5 days that the will reply back by, and still I sit here unable to procure your services. and non the wiser as to why or even how long it might potentially be till I can which means I can't make any effective plans to work round this issue.

Judging from previous replies the average fix time is about 2 months, these house being built aren't surprise!!

are you able to give me any more info?

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Message 40 of 42
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Re: New build and getting connected

Hi jackmarshall935,

 

Thanks for your post and apologies to hear you're having an issue speaking with the National Home Builders Team. 

 

I appreciate that team have been incredibly busy and their phone times have been really excessive and this is something we are working on to support our customers. My apologies.

 

If you can send me a private message with the following, I'll pop them an email asking them to contact you. 

  • Name
  • Address
  • Contact Number
  • Preferred time of contact
  • Developer of the site
  • Have you filled in a referral form with the Developer yet? If so what date?
  • A brief outline on why you're contacting them

To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message Smiley Happy

 

* For other forum users reading this, please only PM me if I have asked you to first. 

 

Thanks,

Kath_F
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