New broadband customer with Volt offer - No contract or welcome letter received

[Mightyabobo]

Good afternoon,

I have taken a new contract with Virgin for broadband with the Volt offer (I am an O2 customer). I received an email with an order reference three days ago, but nothing else. I had a delivery date of today for the self install, but nothing showed up.

No further communication means I have no email with an Account number to create an Virgin account and access tracking or support. I checked the spam folder, the usual suspects, but there is nothing there. Can anyone help?

Thanks in advance.

[Jodi_S]

Hi Mightyabobo, 

A warm welcome and thanks for posting on our community forums. Sorry that you've not had any conformation of your order that you placed for the VOLT deal.

We can certainly take a look at what has happened any why your equipment delivery has not arrived today. 

I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Mightyabobo]

Thank you, will wait for the message to come through. Much Appreciated.