I am currently 6 months into my 5 days to resolve. 4 weeks ago I received my last private message from them telling me it has been escalated and they have yet to reply or update since then. They are still on here boasting about their response rates repeatedly, and telling me they won’t respond to my message board messages because I am ‘in conversation’ via private message. It’s only a conversation if someone a) replies and b) actually does something.
I have now resorted to posting messages here each time I get a notification that they have written on this thread in the forlorn hope that someone will reach out and actually resolve my issue, or at the very least provide some form of update. I’m sure they think all think I’m being a p**ck here, but I’ve worked their jobs and I would have been embarrassed by this lack of service. I waited almost 5 months before I started writing on this board. How long do they expect me to wait before I get angry and frustrated for paying for a service I am not getting?
I hope that someone from management is watching this thread because it is abysmal customer service. Not only have they failed to make any meaningful impact on my issue, there have been a number of snarky bordering rude responses from their staff to my attempts to get some traction. At this point I am considering cancelling, asking for all my money back and going to the ombudsman, because their lack of interest is unacceptable.
