on 31-12-2021 12:48
on 31-12-2021 15:07
Hi daniboy879,
Thanks for posting and welcome to our community 🙂
Sorry you've had some issues with your online account, we'll need to do a Move and Transfer to bring it over to the new account.
I've popped you over a private message so I can get a few more details from you (purple envelope, top right hand corner)
Alex_Rm
on 04-02-2022 22:29
Hi,
Can someone do this for me too please?
on 05-02-2022 08:29
Hi @Swaldo,
Thank you for your post. I am sorry to hear you're having some problems with accessing your old account.
I'm going to send you a private message in a few moments so we can investigate and assist you further. Please respond to this at your earliest convenience and we can proceed from there.
Thanks,
on 08-06-2022 07:40
Hi @Zach_R,
I also have the same problem here, please can you assist?
Thanks
on 08-06-2022 09:46
Hello Okey1, thank you for reaching out and a warm welcome to the community.
Yes of course I can look into this for you.
I am going to send you a PM, please can you look our for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 08-06-2022 10:12
Thanks Matt. Will be on the lookout.
on 20-06-2022 09:48
Hi,
I have the same issue, cancel my broadband subscription, but now I'm back with a new account number, but on My Virgin Media, I still have the old account and cannot add the new one...
on 20-06-2022 12:53
Hi Jackpic,
Thank you for your post and welcome to the community.
I'm very sorry for the issue you're having with registering an online account.
Are you trying to register using the same email address as the previous account?
^Martin
on 21-06-2022 09:56
Hi,
Following up on this as I cannot still access my new account. Keep getting directed to my old account each time I log in, despite resetting login password.
Regards