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egph
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New Contract

I got a new deal yesterday that resulting in an upgrade above amy fun bumdle, discount via rolling credit, My old deal including Anytime calls but they have substituted that with weekend calls only .

I wasn't told I would lose this under the new deal, otherwise I would not have agreed, I got no response from an email and now it seems they are ignoring me = long waits - via 150.

 

Please can someone help? the deal was negotiated via Callum and team leader Caroline?

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Re: New Contract

Hi egph,

 

Did the new deal come into place on Thursday? If you are still within the first 14 days of the new deal starting you have the opportunity to go back to your original package and request that we renegotiate a new package with you. Outside of that you would most likely be looking at an additional £8 per month to go from weekends only to anytime once more.

 

Thanks

Tom_S

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